Terms and Conditions
Free Delivery on all UK Orders
Terms and Conditions
Westbrook Showroom Phone Number Free Phone Number Available

Terms and Conditions

At First Choice Mobility Limited we aim to provide the complete mobility service to the disabled and less able. Our objective is simple; to serve customers well. We also aim to fulfil our responsibilities to the communities and environments in which we operate.

We are currently offering free postage and delivery on all UK mainland orders. Only applies to 'Standard' UK Mainland Deliveries. **Highlands and Islands will incur shipping charges you will be advised of any shipping costs prior to delivery.

Payment accepted by credit card, pay pal, cheque and payment taken over the phone.

On average your goods will be delivered within 5 working days but please allow up to 28 days for out of stock deliveries, (you will be informed if your order is out of stock and will require the extra time for delivery), we will however endeavour to have your order shipped with the minimum time delay. If you require any special delivery date then please contact us beforehand and we will endeavour to fulfil your request.

VAT Exemption

We show two prices for most products because if you are chronically sick or disabled, or you are buying for some one that is, you do not have to pay VAT on certain products.

To obtain VAT exemption you must fulfil, complete and sign the declaration during the ordering process.

Our VAT number is: 896 2107 03

Please Note: Not all products listed on this website qualify for VAT Exemption.


Please click HERE to be directed to the returns page.


This disclaimer does not affect your statutory rights as a consumer. Please note some of our processes are manual and errors can occur. We carry out frequent checks to detect any errors. If they do occur we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

Applicable law - These Terms and Conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English and Welsh courts shall have jurisdiction over any disputes between us.

Statutory Rights - These Terms and Conditions are in addition to your statutory rights as a consumer, which remain unaffected.

First Choice Mobility Ltd. 131 Canterbury Road, Westbrook, Kent CT9 5BD. Registered Company Number: 5929746 VAT Number: 896 2107 03
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